Scott Greenberg, a business game-changer who has the credibility to understand what makes managers and employees thrive, and how to create the kind of experience that keeps customers returning. Fueled with over 10 years experience as a multi-unit, award-winning franchise owner (Edible Arrangements) whose operation won international recognition: "Best Customer Service" and Manager of the Year, Scott practically wrote the book on what it takes to transform businesses from average to extraordinary.